general
Open a support ticket
Use the support ticket path for account issues, billing, bugs, and anything that needs a tracked response with history you can return to later.
Support tickets are the best way to get a response from the Zera team when you need a human, a long-running fix, or a private exchange about your account. Include one issue per ticket when you can, so we can status and close work cleanly.
Add a specific subject, what you were trying to do, what happened instead, and the approximate time. Screenshots or upload paths help when the issue is visual or step-by-step, within privacy rules for your data.
We prioritize urgent clearance and access problems and billing-impacting issues, but we aim to answer every request in order. If you need an update, reply on the same ticket instead of opening duplicates, which can slow you down.
You can also start from the AI support chat when the assistant suggests escalation, which carries your context into a ticket. That reduces back-and-forth and speeds routing.