Help Center
Guides for every Zera workflow
Profile setup, applications, employer tools, billing, and answers to common questions—organized so you can scan fast or search when you know what you need.
Browse everyone’s guides below, or narrow to job seekers or employers.
For you
Starts here- Employer billing and payments overviewUnderstand how employer subscriptions and hiring-related charges work, where to manage payment methods, and when to expect invoices.employerstripesubscriptioninvoice
- Annual and per-hire billing: what to expectSome employer contracts are annual, others charge per successful hire. Learn how to interpret your agreement and when charges typically apply.employercontractper-hirerenewal
- Post and manage job listingsCreate clear job posts, keep descriptions accurate, and use employer tools to edit, pause, or close roles as your hiring needs change.employerpostinghiringrecruiter
- Saved jobs and following opportunitiesUse saved jobs to track roles you care about, stay organized across devices, and return quickly when you are ready to apply.candidatesavedalertssearch
- Apply for jobs and submit applicationsWalk through what happens when you apply, how to attach a resume, and what employers see when they review your submission.candidateapplyresumesubmission
- Application status and employer reviewLearn what application statuses can mean, typical timelines, and how employers move candidates through the process.candidatestatustimelineinterview
account
3 articles- Get started with your Zera TechBridge accountCreate an account, sign in, and understand how candidates and employers use the marketplace for jobs, profiles, and hiring workflows.allaccountsign-inonboarding
- Reset your password and recover accessIf you cannot sign in, use the password reset flow, check spam folders for email, and keep your account email current for recovery.allpasswordemailsign-in
- Employer team seats and access basicsAdd teammates with the right employer permissions, separate billing contacts from recruiters, and avoid shared logins for audit and security reasons.employerteampermissionsseats
profile
5 articles- Build a strong candidate profileComplete your professional profile, highlight clearance and skills, and keep information current so applications represent you accurately.candidateprofileskillsclearance
- Resume library and extraction reviewUse the resume library to store versions, run structured extraction, and review parsed fields before you rely on them in applications.candidateresumeparsingupload
- Clearance, references, and document workflowsLearn how to complete clearance-related and reference flows when the product offers them, and what to have ready to avoid delays.allclearancereferencesdocuments
- Portfolio uploads vs. resume libraryUse the resume library for parsing and applications; use portfolio areas for work samples. Mixing them up can slow applications and review.candidateportfolioresumeupload
- Clearance levels and job eligibility basicsRead clearance language in postings carefully, know what you can self-attest versus what requires sponsorship, and avoid applying out of scope.candidateclearanceeligibilitycompliance
jobs
3 articles- Employer analytics: pipeline health and hiring metricsUse employer dashboards to see posting activity, applicant volume, and funnel signals so your team can prioritize reqs and spot bottlenecks early.employeranalyticsreportingpipeline
- Job alerts: email and in-product signalsConfigure how you hear about new roles—saved searches, email alerts, and in-app notifications—without missing time-sensitive cleared openings.candidatealertsnotificationssaved-search
- Job visibility and quality signalsImprove how often the right candidates see your roles—titles, locations, clearance clarity, and compensation transparency where policy allows.employervisibilityseoposting-quality
applications
3 articles- Reviewing applications as an employerOrganize candidates per job, use consistent review criteria, and keep communication clear through the platform and your own policies.employerreviewshortlisthiring
- ATS handoffs and exports for employersWhen you integrate or manually export candidate data to an ATS, keep fields consistent, minimize duplicate profiles, and follow retention policies.employeratsexportintegration
- Interview prep checklist for cleared rolesPrepare program-safe stories, know what you can discuss under each clearance context, and confirm logistics before day-one interviews.candidateinterviewclearancepreparation
company
2 articles- Company profile and your hiring presenceRepresent your organization clearly, align roles to the right business units, and keep company details accurate for candidates and compliance.employeremployerbrandingorg
- Zera Service: white-glove hiring programUnderstand when the Zera Service enrollment applies, what white-glove support includes, and how to work with your program contact alongside the product.employerzera-servicewhite-gloveprogram
billing
1 articletechnical
3 articles- Browsers, cookies, and common issuesUse a supported, up-to-date browser, allow necessary cookies for sign-in, and try isolation steps when you see odd behavior.allbrowsercookiestroubleshoot
- File uploads and attachmentsRespect file size and type limits, avoid unusual encryptions, and use supported formats for resumes, images, and support ticket files.alluploadpdfsize
- Mobile and on-the-go useUse the responsive web app on your phone or tablet; complete heavy uploads and long forms on a stable network and larger screen when possible.allmobiletabletnetwork
ai chat
1 articlegeneral
3 articles- Open a support ticketUse the support ticket path for account issues, billing, bugs, and anything that needs a tracked response with history you can return to later.allsupporttickethelp
- Notifications and emails from ZeraControl how you receive updates about applications, job alerts, and account messages, and keep your address deliverable with proper spam settings.allemailnotifysettings
- Privacy and data handling basicsZera is built for professional hiring. Treat profile and export data with care, and use official channels to request account-level changes that need verification.allprivacysecuritydata