Help Center
Guides for every Zera workflow
Profile setup, applications, employer tools, billing, and answers to common questions—organized so you can scan fast or search when you know what you need.
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For you
Starts here- Saved jobs and following opportunitiesUse saved jobs to track roles you care about, stay organized across devices, and return quickly when you are ready to apply.candidatesavedalertssearch
- Apply for jobs and submit applicationsWalk through what happens when you apply, how to attach a resume, and what employers see when they review your submission.candidateapplyresumesubmission
- Application status and employer reviewLearn what application statuses can mean, typical timelines, and how employers move candidates through the process.candidatestatustimelineinterview
- Build a strong candidate profileComplete your professional profile, highlight clearance and skills, and keep information current so applications represent you accurately.candidateprofileskillsclearance
- Resume library and extraction reviewUse the resume library to store versions, run structured extraction, and review parsed fields before you rely on them in applications.candidateresumeparsingupload
- Job alerts: email and in-product signalsConfigure how you hear about new roles—saved searches, email alerts, and in-app notifications—without missing time-sensitive cleared openings.candidatealertsnotificationssaved-search
account
2 articles- Get started with your Zera TechBridge accountCreate an account, sign in, and understand how candidates and employers use the marketplace for jobs, profiles, and hiring workflows.allaccountsign-inonboarding
- Reset your password and recover accessIf you cannot sign in, use the password reset flow, check spam folders for email, and keep your account email current for recovery.allpasswordemailsign-in
profile
3 articles- Clearance, references, and document workflowsLearn how to complete clearance-related and reference flows when the product offers them, and what to have ready to avoid delays.allclearancereferencesdocuments
- Portfolio uploads vs. resume libraryUse the resume library for parsing and applications; use portfolio areas for work samples. Mixing them up can slow applications and review.candidateportfolioresumeupload
- Clearance levels and job eligibility basicsRead clearance language in postings carefully, know what you can self-attest versus what requires sponsorship, and avoid applying out of scope.candidateclearanceeligibilitycompliance
applications
1 articletechnical
3 articles- Browsers, cookies, and common issuesUse a supported, up-to-date browser, allow necessary cookies for sign-in, and try isolation steps when you see odd behavior.allbrowsercookiestroubleshoot
- File uploads and attachmentsRespect file size and type limits, avoid unusual encryptions, and use supported formats for resumes, images, and support ticket files.alluploadpdfsize
- Mobile and on-the-go useUse the responsive web app on your phone or tablet; complete heavy uploads and long forms on a stable network and larger screen when possible.allmobiletabletnetwork
ai chat
1 articlegeneral
3 articles- Open a support ticketUse the support ticket path for account issues, billing, bugs, and anything that needs a tracked response with history you can return to later.allsupporttickethelp
- Notifications and emails from ZeraControl how you receive updates about applications, job alerts, and account messages, and keep your address deliverable with proper spam settings.allemailnotifysettings
- Privacy and data handling basicsZera is built for professional hiring. Treat profile and export data with care, and use official channels to request account-level changes that need verification.allprivacysecuritydata